PATIENT COORDINATOR & FEED BACK COMMITTEE
patient@tagoredch.in
Significance of Patient Feedback
- Patients’ feedback is very much helpful in assessing the services provided by the doctors/students.
- Patients’ feedback provides a scope for improvement of skills for the clinicians( both students and doctors ).
- 3It helps in rectifying the mistakes done by the clinicians.
- 4It is very much helpful in improving the inter personal relationships.(Doctor and patient relationship) and also the quality of the treatments provided.
- 5It creates a positive impact on patients towards the dental treatments provided.
- It helps to know the patients’ expectations from the doctors and the treatments provided.It helps the institution to develop efficiently and effectively.
Aims & Objectives
- To provide patient feedback to all the clinical departments to ensure Patients’satisfaction and quality in the treatments provided.
- To provide suggestions to improve the facilities in the institution through patient feedback.
STANDARD OPERATING PROCEDURE
- Patient co-ordination and feedback committee was formed under the guidance of the Principal of Tagore Dental College and Hospital with the intention of getting feedback from patients and implement it to improve the quality of Patients’ services provided and in turn for the development of the institution at large.
- The feedback form is prepared in consultation with the various departments and distributed. The committee emphasise each department except oral pathology to get patients fill up the forms and get their feedback. Feedback forms are given either in English or Tamil.
- Each department is asked to collect 25 to 30 feedbacks in a month (1 to 2 feedbacks per day) from the patients by giving feedback forms to them.
- At the end of every year each department is asked to do an analysis with scores given as follows:
- Each question is answered in the form of Yes= 2, No= 1, Neutral= 0
- Average of all the scores of each question is tabulated , presented in percentages and inferences are written and submitted to the patient co ordination and feedback committee.
- The committee in turn goes through the inferences. Scores above 80% are considered acceptable and scores below 80% are noted and a report of the patient co ordination and feedback committee along with the suggestions for improving patient services are sent to the HODs of the departments.
- The HODs in turn implement necessary steps to improve the patient services. They in turn send a report back to the Patient Co-ordination and Feedback Committee stating the steps taken for improvement of patient’s services which will be forwarded to the principal through the committee for acknowledgement.
- Graphical representation of the inferences is done for each department in a year for comparison between the departments. This will help in finding out the lacunae in the departments and finding out the solutions to rectify them.
- The year wise patients’ feedback of each department is represented graphically to analyse the improvement of patients ‘services year after year.
PATIENT COORDINATOR & FEED BACK COMMITTEE
CHAIRPERSON:Dr. C.J.Venkatakrishnan
CONVENOR:Dr.K.Balaji
S.NO
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STAFF NAME
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DESIGNATION
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1.
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K.BALAJI
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CONVENOR
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2.
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MAHALAKSHMI.K (ORTHO)
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MEMBER SECRETARY
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3.
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ANANDH.B
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MEMBER
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4.
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MUGIL
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MEMBER
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5.
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AKSHAYA
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MEMBER
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6.
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PRAGADEESH
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MEMBER
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7.
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SUGANYA
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MEMBER
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8.
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LAVANYA
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MEMBER
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9.
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MAHALAKSHMI.K(PHD)
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MEMBER
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PHOTOS OF PATIENT COORDINATOR & FEED BACK COMMITTEE
11.05.2021
28.07.2021
27.10.2021
- PATIENT FEEDBACK REPORT AND ACTION TAKEN 2021-22 Click here